If for any reason you are not happy with your purchase, you may return the items postmarked within 21 calendar days of receipt for an online store credit or refund to your original form of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition with the tags attached. Sale items are final sale and are not eligible for return or exchange. Please allow 7 – 10 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.
To Return or Exchange:
If you wish to return or exchange items from your online order, please complete the form on our Contact Us page and include your order # and reason for return or exchange. If you would like, you can request a return label that we can email to you. The cost of the return label will be deducted from the refund. Or, you can send the return back to us using a trackable shipping method of your choice.
Dog & Pony Show
59 Haywood St.
Asheville, NC 28801
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
Sale items are final sale and not returnable.