To Return or Exchange Items Purchased at Dog & Pony Show, 59 Haywood Street, Asheville NC 28801:

If for any reason you are not happy with your purchase, you may exchange or return the items within 21 calendar days of purchase for store credit or gift card. Sale items purchased are final sale. Custom orders cannot be returned, exchanged or refunded. For returns within permitted time window without a receipt, a store credit or gift card will be issued for the full amount. All items returned for refund must be in like new condition.

Customer is liable for any damages that may occur as a result of using an unapproved local 3rd party delivery/moving company.

To Return or Exchange Items Purchased on www.dogandponyshow.com:

If for any reason you are not happy with your purchase, you may return the items postmarked within 21 calendar days of receipt for an online store credit or refund to your original form of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition with the tags attached. Sale items purchased are final sale. Custom orders cannot be returned, exchanged or refunded. Please allow 7 – 10 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Please complete the form on our Contact Us page and include your order # and reason for return or exchange. If you would like, you can request a return label that we can email to you. The cost of the return label will be deducted from the refund. Or, you can send the return back to us using a trackable shipping method of your choice.

Return Address:

Dog & Pony Show

59 Haywood St.

Asheville, NC 28801

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund if the return is within permitted time window.

Sale & Customer Order Items

Sale and Custom Order Items are final sale and not returnable.